Privacy Policy

1. Introduction

ARAU Distribution (“ARAU”, “we”, “our”, or “us”) is committed to protecting your privacy and handling your personal information in a transparent and secure manner.

This Privacy Policy explains how we collect, use, and protect your information when you visit our website or purchase from us.

2. Information We Collect

We may collect the following types of information:

(a) Personal Information

When you place an order or contact us, we may collect:

Name
Email address
Phone number
Shipping and billing address
Payment-related details (processed securely by third-party providers)

(b) Business Information (Business Accounts)

If you apply for or use a Business Account, we may collect:

Business name
Business address
Contact person details
Order history

(c) Website Usage Data

When you visit our website, we may automatically collect:

IP address
Browser type
Pages visited
General interaction data

This helps us improve our website and services.

3. How We Use Your Information

We use your information to:

Process and fulfill orders
Provide customer support
Communicate order updates
Improve our website and services
Manage Business Accounts and relationships

We do not sell your personal information.

4. Sharing of Information

We only share your information when necessary, including:

(a) Service Providers

We may share information with trusted third parties such as:

Payment processors
Shipping carriers (e.g., Canada Post)
Website hosting or e-commerce platforms

These providers only receive the information required to perform their services.

(b) Legal Requirements

We may disclose information if required by law or to protect our rights.

5. Cookies & Tracking

Our website may use cookies or similar technologies to:

Improve user experience
Analyze website performance

You can adjust your browser settings to refuse cookies if preferred.

6. Data Security

We take reasonable measures to protect your personal information.

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Retention of Information

We retain your information only as long as necessary to:

Complete transactions
Maintain records
Comply with legal obligations

8. Your Rights

Under Canadian privacy laws, you may:

Request access to your personal information
Request corrections to inaccurate data

To make a request, please contact us using the details below.

9. Third-Party Links

Our website may contain links to third-party websites.
We are not responsible for the privacy practices of those sites.

10. Children’s Privacy

Our services are not directed to individuals under the age of 13.
We do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time.
Changes will be reflected by updating the “Last Updated” date.

12. Contact Us

If you have any questions about this Privacy Policy or your data:

email: contact@arau.ca

Last updated: May 2026