Privacy Policy
Privacy Policy
1. Introduction
ARAU Distribution (“ARAU”, “we”, “our”, or “us”) is committed to protecting your privacy and handling your personal information in a transparent and secure manner.
This Privacy Policy explains how we collect, use, and protect your information when you visit our website or purchase from us.
2. Information We Collect
We may collect the following types of information:
(a) Personal Information
When you place an order or contact us, we may collect:
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Name
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Email address
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Phone number
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Shipping and billing address
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Payment-related details (processed securely by third-party providers)
(b) Business Information (Business Accounts)
If you apply for or use a Business Account, we may collect:
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Business name
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Business address
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Contact person details
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Order history
(c) Website Usage Data
When you visit our website, we may automatically collect:
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IP address
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Browser type
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Pages visited
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General interaction data
This helps us improve our website and services.
3. How We Use Your Information
We use your information to:
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Process and fulfill orders
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Provide customer support
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Communicate order updates
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Improve our website and services
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Manage Business Accounts and relationships
We do not sell your personal information.
4. Sharing of Information
We only share your information when necessary, including:
(a) Service Providers
We may share information with trusted third parties such as:
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Payment processors
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Shipping carriers (e.g., Canada Post)
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Website hosting or e-commerce platforms
These providers only receive the information required to perform their services.
(b) Legal Requirements
We may disclose information if required by law or to protect our rights.
5. Cookies & Tracking
Our website may use cookies or similar technologies to:
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Improve user experience
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Analyze website performance
You can adjust your browser settings to refuse cookies if preferred.
6. Data Security
We take reasonable measures to protect your personal information.
However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
7. Retention of Information
We retain your information only as long as necessary to:
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Complete transactions
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Maintain records
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Comply with legal obligations
8. Your Rights
Under Canadian privacy laws, you may:
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Request access to your personal information
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Request corrections to inaccurate data
To make a request, please contact us using the details below.
9. Third-Party Links
Our website may contain links to third-party websites.
We are not responsible for the privacy practices of those sites.
10. Children’s Privacy
Our services are not directed to individuals under the age of 13.
We do not knowingly collect personal information from children.
11. Changes to This Policy
We may update this Privacy Policy from time to time.
Changes will be reflected by updating the “Last Updated” date.
12. Contact Us
If you have any questions about this Privacy Policy or your data:
email: contact@arau.ca
Last updated: May 2026