1. Overview

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This website is operated by ARAU Distribution (“ARAU”, “we”, “our”, or “us”).

By accessing our website or purchasing our products, you agree to be bound by these Terms & Conditions.

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2. Business Nature

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ARAU Distribution is a Canadian-based supplier of essential oils, carrier oils, and related products, serving both individual and business customers.

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3. Product Use & Safety Disclaimer

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• Products are intended for external use only, unless explicitly stated

• Essential oils must be properly diluted before topical use

• Products are not intended to diagnose, treat, cure, or prevent any disease

Customers are responsible for ensuring safe and appropriate use.

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4. No Medical Advice

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All information provided by ARAU is for general informational purposes only and does not constitute medical advice.

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5. Orders & Pricing

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• All prices are listed in CAD

• Prices and availability are subject to change without notice

• ARAU reserves the right to refuse or cancel any order

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6. Shipping & Returns

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Shipping, delivery, returns, and refunds are governed by our Shipping & Return Policy, which forms part of these Terms.

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7. Delivery & Liability

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ARAU is not responsible for:

• Shipping carrier delays

• Lost or stolen packages after dispatch

• Delivery issues resulting from incorrect address information

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8. Business Accounts

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Customers operating under a Business Account:

• May be subject to different terms, including returns and delivery

• Orders are generally considered final sale unless otherwise agreed

• Are responsible for proper use, storage, and compliance if reselling or repackaging

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9. Product Variations

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Due to natural sourcing:

• Aroma, colour, and consistency may vary between batches

• Such variations do not constitute defects

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10. Documentation

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Documentation, batch records, and origin information are maintained where available and supplied by manufacturers or suppliers. Such information is provided in good faith and may be made available upon request. ARAU acts as a curator and distributor of botanical products and is not an independent testing or certification body.

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11. Limitation of Liability

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To the fullest extent permitted by law, ARAU shall not be liable for:

• Indirect or consequential damages

• Loss arising from improper use of products

Liability is limited to the amount paid for the product.

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12. Indemnification

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You agree to indemnify and hold ARAU harmless from any claims arising from:

• Misuse of products

• Violation of these Terms

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13. Intellectual Property

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All content, branding, and materials are the property of ARAU Distribution and may not be used without permission.

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14. Changes to Terms

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We reserve the right to update or modify these Terms at any time.

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15. Governing Law

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These Terms are governed by the laws of British Columbia, Canada.

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16. Contact
 

For any questions regarding these Terms:

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email: contact@arau.ca

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Last Updated: May 2026